Refund Policy
Effective 2026-10-30
Payments for Klipfox are processed by Paddle.com, our Merchant of Record, which issues all refunds. This policy describes when you can get money back.
1. 14-day refund for unused credits
You can request a refund within 14 days of a payment (a new subscription, a renewal or a credit purchase). We refund the part of that payment that matches the credits from it you have not used. If you have not used any of them, you get a full refund.
After 14 days payments are not refundable, but you can cancel at any time and keep your plan until the end of the paid period.
2. Failed jobs
If a job fails, the credits it used are returned to your balance automatically. You don't need to ask.
3. How to request a refund
Reply to your Paddle receipt email, use paddle.net to find your purchase, or email hello@klipfox.com with the email address on the account and the date of the payment. Approved refunds go back to the original payment method through Paddle, usually within 5–10 business days.
4. Your statutory rights
This policy does not limit any refund or withdrawal rights you have under the consumer law of your country.